Every once in a while, there is a perfect convergence of random hilarity and capability, and we get something like this.
A relatively new player had been borrowing his friend’s YoYoFactory Shutter, but didn’t have money for his own. So he sent this image in an email to YoYoFactory:
That email arrived in Ben McPhee’s Inbox at 9 AM while he was getting coffee and checking YoYoFactory’s customer service emails. By 10 am, YoYoFactory had created two of these, and emailed the player back for his mailing address:
Not for retail sale, this limited edition of two Shutters is officially the best possible response to a customer service email, ever. One went to the player who drew the goldfish, the other one is going to Gentry.
High five, YoYoFactory.


One of the most heartwarming yoyo related stories I’ve ever seen. Genuinely epic.
Good job that Yoyofactory, you’re a top bunch of blokes!
I saw this too when they posted it. So cool. I hope the kid never trades it and cherishes it forever. That being said, I’d jump on it if I ever saw it in a BST.
Yoyofactory is officially the greatest. Ever.
I was on facebook when this went down =P
One of the greatest things Ive ever witnessed!
This shows just how much cooler the Yoyo Community is than the rest of the world XD